SPA ETIQUETTE

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A luxury spa experience should be relaxing and rejuvenating, but if you're unsure of spa etiquette, it can be uncomfortable.  While there are no rules when you go to a spa, these suggestions offer a rough guideline that will help you get the most out of your spa experience. 

reservations, check-in and check-out

advance booking

Book as far in advance as possible, especially if you are booking for a special events. I do try to be as available as possible for walkin appointments and call-ins on the day of, but I still suggest that you book your appointments in advance. 

appropriate arrival time

I recommend that you arrive at least 10-15 minutes before your scheduled spa appointment so that you have time to check in, fill out your client intake form, change, and have a moment to relax and unwind.

late arrival

If a late arrival is unavoidable, please call to notify the spa receptionist when possible.  Most spa treatments end as scheduled as a courtesy to the next guest — so if you arrive late, you will probably forfeit treatment time.

cancellation policy

If you must cancel or reschedule your appointment, you should do so within 48 hours prior to your scheduled appointment. If you fail to call in advance, you could be charged 50-100% of the treatment price for which you had scheduled. This fee is not a punishment, but simply a necessary fee to pay the therapist for her time and supplies.

gratuities

A gratuity of 15% to 20% is customary, but you may leave more or less, depending on the quality of the service. If you are redeeming a gift certificate, be sure to ask if gratuities are included. Leave the tip at the reception desk when you pay your bill, rather than giving it directly to the therapist.

talk to us

personal preferences

All aspects of treatment can be modified to your taste: amount of light, kind (or absence) of music, room temperature, and whether you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to use more or less pressure during the massage, let her know. Also, feel free to ask questions. Your therapist will enjoy knowing your thoughts and clarifying any issues you may have.

treatment selection

Sometimes, spa menus can be intimidating if you're unsure of what you want. If you would like assistance in choosing a service, I recommend calling my cell phone or the spa directly and speaking with myself or the receptionist if I am not available. We can often help you decide between specific types of treatment offerings, depending on whether your goal is relaxation or more therapeutic.

special health considerations

If you have any type of medical condition or allergy, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your esthetician know of any medical concerns. Tell me if you're wearing contact lenses.

do's and dont's

what to wear

A gown is provided for your use during the treatment. You will be laying in a bed with sheets and blankets. Some of the treatments have a hand treatment included which incorporates the use of warm hand mitts. Also, some treatments use steam. Please dress accordingly to your comfort. If you're someone who is generally warm, perhaps the gown will be enough for you. If you are generally cool, I suggest wearing leggings or knit pants under the gown. Your hair will be wrapped to avoid getting product in it, however, you will find that the hairline is damp. If you receive a scalp massage, you can expect to have oil in your hair.

quiet, please

A spa facility is an oasis of serenity, relaxation and rejuvenation. To maintain this tranquil environment, we ask that you are respectful of others' privacy, speak softly, and deactivate any disruptive communication devices, such as cell phones or pagers.

storing valuables

I recommend that you leave valuable personal items in the safety of your own home. Jewelry is not recommended to be worn during treatments. Earings may get tugged, necklaces and rings may get lotions and creams on them. Also, it is not uncommon for one to be so completely relaxed following their treatment, that they forget their belongings.

children

A spa is a great place to get a little alone time, so it's best to not to bring children under 16. For the most part, I do my best to accomodate you if you must receive a waxing treatment with your children present. If children are with you, be attentive to their safety as well as their impact on the comfort and relaxation of others.

mixing activities and facial treatments

Try to avoid the sun on the day of treatment and, in some cases, two to five days after. Also, don't schedule a physically demanding endeavor after a spa appointment. When in doubt, contact the spa to ask whether it is advisable to engage in a particular activity prior to or after your appointment.

shaving

To avoid irritation, I highly discourage shaving within 24 hours prior to waxing or body treatment services. However, it is recommended that men shave prior to a facial treatment at least 6 hours before the scheduled appointment time.